Returns & Refunds Policy

Company: Uzvon  |  Effective Date: September 11, 2025

At Uzvon, we value customer satisfaction and strive to provide a fair and transparent returns process in compliance with Canadian consumer protection laws.

1. Returns Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

Certain goods are exempt from being returned, including but not limited to:

• Perishable goods such as food, flowers, or magazines.
• Personal care items, intimate apparel, or sanitary products.
• Gift cards and downloadable software products.
• Customized or personalized items.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@uzvon.com.

5. Return Shipping

• Customers are responsible for paying shipping costs for returning items unless otherwise specified.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Consumer Rights

This policy does not limit any statutory rights you may have under Canadian consumer protection laws.

Last updated: September 11, 2025