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Shipping Policy – uzvon

1. Introduction

At uzvon, we aim to deliver your order quickly, safely, and reliably. This Shipping Policy explains how we handle shipping coverage, processing times, delivery estimates, fees, tracking, customs, and responsibilities.

2. Shipping coverage

• We ship orders throughout Canada and, when applicable, to Brazil.
• Deliveries are made to the address provided at checkout. Please ensure the information is complete and accurate.

3. Processing time

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed after 3:00 PM (local time) may be processed on the next business day.
• No processing on weekends or Canadian statutory holidays.

4. Delivery times

• Canada: Estimated delivery within 3–10 business days, depending on province and selected shipping option.
• Brazil: Estimated delivery within 10–25 business days, subject to customs and local postal services.
• Delivery times are estimates. Delays due to carriers, customs, weather, or unforeseen events are beyond our control.

5. Shipping fees

• Shipping costs are calculated at checkout based on destination, package weight/size, and selected service.
• Occasional free-shipping promotions will be clearly advertised.

6. Order tracking

• Once shipped, a tracking number will be sent to your email.
• Tracking updates may take up to 48 hours to appear in the carrier’s system.

7. Customs, duties, and taxes (Brazil & international)

• Customers outside Canada are responsible for any import duties, taxes, and fees charged by local authorities.
• uzvon is not liable for delays or charges resulting from customs clearance.

8. Lost or delayed shipments

• If your order does not arrive within the estimated timeframe, contact us at support@uzvon.com.
• We will assist with a carrier investigation, but uzvon is not liable for delays beyond our control.

9. Wrong or incomplete address

• Customers are responsible for providing accurate delivery information.
• If an order is returned due to an incorrect/incomplete address, reshipment costs may apply.

10. Contact

For questions about this Shipping Policy, reach us at support@uzvon.com.